Help Desk Knowledge Base
- System: Mail Performance Degraded
- System: Phone System Performance Degraded
- System: iCampus Performance Degraded
- Scheduled Network Maintenance Dates
- Fixed Ad-Aware Plus for Faculty/Staff
A new, fixed version of Ad-Aware Plus is available for download. If your version of Ad-Aware Plus fails when checking for new definition updates, download and install the fixed version of Ad-Aware Plus.
- Spam Quarantine Service Now Available
ISU is dedicated to helping you fight spam. The new spam quarantine service traps suspected spam emails and prevents them from being delivered to you. Read about it in the spam quarantine overview.
- uPrint Available for Mac OS X 10.5
uPrint Pharos software is now available for Mac OS X 10.5. Download the software to print to any of the uPrint stations located around campus.
- uPrint Allows Printing On-the-Go
Use uPrint to print wherever you are. Print while you are using wireless, public ethernet ports, or even in your residence hall room. Then pick up and pay for your print job at one of the uPrint stations.
- Never Send Your Password In Email
Illinois State University was recently hit by a batch of phishing scam emails. Don't fall for it. Learn to recognize "ILSTU TEAM" phishing scam emails. - Automatic removal of email in Trash
A new email service will be implemented during the week of March 24, 2008. To help you manage unwanted email in your Trash, this new service will automatically remove email that is 30 days old (or older) in your Trash folder on the campus mail server. - Browse Help Desk Knowledge Base A-Z
Browse a complete list of articles and answers in the Help Desk Knowledge Base using the new A-Z web page. - Make Sure Your Office 2008 Files are Compatible with Previous Versions
To make sure others can read your Office 2008 documents, spreadsheets, and presentations, set up Office 2008 for Mac OS X to save in the 98-2004 compatible format by default. - Make Sure Your Office 2007 Files are Compatible with Previous Versions
To make sure others can read your Office 2007 documents, spreadsheets, and presentations, set up Office 2007 for Windows to save in the 97-2003 compatible format by default.
- View Older News
Search to find answers and information on technology at Illinois State University. Or browse a list of all articles in the Help Desk Knowledge Base.
- Understanding the importance of your ISU email account
- How can I delete all email in my Inbox?
- Configuring Thunderbird with typical mail settings
- Configuring Thunderbird with WebVPN mail settings
- Configuring Outlook 2003 with typical mail settings
- Exchange
- Overview of the Exchange calendar
- Exchange FAQ
- Outlook/Entourage/OWA Feature Comparison
- Understanding the "Exchange calendar only" option
- Understanding the "Exchange calendar and email" option
- Mobile Computing
- Overview of wireless access at Illinois State University
- Configuring "isunet" wireless access on Windows XP using MS-PEAP
- Configuring "isunet" wireless access on Windows Vista using MS-PEAP
- Connecting to "isunet" wireless on Mac OS X 10.5
- Connecting to "isunet" wireless on Mac OS X 10.3 and 10.4
- Updating McAfee VirusScan 8.5i virus definitions (DAT)
- Registry fix for Windows Vista to map network drives
- How to scan your computer with VundoFix
- Map network drives to Home, Website, and STV250 shares on Datastore01 in Windows XP/Vista
- Sharing your calendar in Outlook 2003/2007
- Opening a shared calendar in Outlook Web Access (OWA)
- Profiling social websites like MySpace and Facebook
- Recognizing "ILSTU TEAM" phishing scam emails
- Connecting with Cisco VPN Client for Windows
- How can I delete all email in my Inbox?
- Cisco VPN Client
- McAfee VirusScan
- Map Network Drives - Windows Vista Fix
- Map Network Drive Utility
- Spybot Search & Destroy
- FileZilla
- Ad-Aware 2007 Free
- Firefox
- Thunderbird
- Adobe Acrobat Reader
