Browse Knowledge Base Articles - Help Desk

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[1138] 5 Strategies for smart social networking
A
[1208] Add or remove channels in your iCampus layout
[1173] Adding a contact to Address Book in Mac OS X
[1023] Adding a contact to your address book in iCampus
[1020] Adding a contact to your address book in Outlook 2003
[1019] Adding a contact to your address book in Thunderbird
[1353] Adding a contact to your address book in Webmail
[1278] Adding a delegate to your calendar in Entourage 2004/2008
[1253] Adding a delegate to your calendar in Outlook 2003/2007
[1176] Adding a group contact to Address Book in Mac OS X
[1083] Adding an email account in Mail on Mac OS X 10.3
[1079] Adding an email account in Mail on Mac OS X 10.4
[1284] Adding holidays to your calendar in Entourage 2004/2008
[1180] Adding holidays to your calendar in Outlook 2003/2007
[1302] Adding money to your Redbird Card or a Guest Copy Card
[1166] Adding the Help Desk search to Firefox 2 and Internet Explorer 7
[1135] Are You Secure? Brochure
[1199] Automatic removal of email in Trash
[1122] Axim X51 gives error "Unable to obtain a server-assigned IP address" when docked
B
[1115] Backing up and restoring registry keys in Windows
[1391] Blackboard channel in iCampus is blank or missing links
C
[1198] Campus Telephone System Quickstart
[1411] Campus VoIP (Voice Over IP) Quickstart
[1077] Can I check and send non-ISU email while on campus?
[1389] Canceling your alumni email address
[1163] Cannot access ISU web pages while connected with Cisco VPN Client
[1439] Cannot enable McAfee VirusScan for Windows
[1289] Cannot share a calendar in Outlook 2003 because "Share My Calendar" is missing
[1292] Changing a meeting date/time in Entourage 2004/2008
[1080] Changing ownership of an email alias, listserv, or ULID account
[1388] Changing your alumni email destination address
[1152] Checking email in Eudora
[1025] Checking email in iCampus
[1016] Checking email in Outlook 2003
[1011] Checking email in Thunderbird
[1132] Checking email in Webmail
[1224] Checking email in Windows Mail
[1299] Cisco VPN client does not support 64-bit versions of Windows
[1151] Conditions of Access
[1183] Configuring "isunet" on a Dell Axim x51/x51v using PEAP
[1232] Configuring "isunet" wireless access on Windows Vista using MS-PEAP
[1228] Configuring "isunet" wireless access on Windows XP using MS-PEAP
[1376] Configuring a Blackberry for Exchange
[1271] Configuring and using LDAP directory search in Entourage 2004/Entourage 2008
[1257] Configuring Entourage 2004 for Exchange
[1144] Configuring Entourage 2004/2008 with typical mail settings
[1361] Configuring Entourage 2004/2008 with WebVPN mail settings
[1358] Configuring Entourage 2008 for Exchange
[1420] Configuring iPhone or iPod touch for Exchange
[1421] Configuring iPhone or iPod touch with WebVPN mail settings
[1120] Configuring LDAP directory search in Outlook 2003/2007
[1293] Configuring LDAP Directory Service Lookup in Address Book in Mac OS X
[1233] Configuring LDAP Directory Service Lookup in Thunderbird
[1321] Configuring Mac Mail with WebVPN mail settings
[1084] Configuring Mail for the first time on Mac OS X 10.3
[1104] Configuring Mail for the first time on Mac OS X 10.4
[1125] Configuring mail settings in Eudora
[1254] Configuring Outlook 2003 for Exchange
[1014] Configuring Outlook 2003 with typical mail settings
[1382] Configuring Outlook 2003/2007 with WebVPN mail settings
[1243] Configuring Outlook 2007 for Exchange
[1390] Configuring Outlook 2007 with typical mail settings
[1002] Configuring Thunderbird with typical mail settings
[1381] Configuring Thunderbird with WebVPN mail settings
[1221] Configuring Windows Mail with typical mail settings
[1409] Configuring Windows Mail with WebVPN mail settings
[1412] Connecting to "isu-guest" wireless on Mac OS X
[1414] Connecting to "isu-guest" wireless on Windows Vista
[1413] Connecting to "isu-guest" wireless on Windows XP
[1373] Connecting to "isu-public" wireless on Mac OS X
[1372] Connecting to "isu-public" wireless on Windows Vista
[1096] Connecting to "isu-public" wireless on Windows XP
[1419] Connecting to "isunet" on iPhone or iPod touch
[1368] Connecting to "isunet" wireless on Mac OS X 10.3 and 10.4
[1374] Connecting to "isunet" wireless on Mac OS X 10.5
[1338] Connecting to the business dial-up server on Windows Vista
[1064] Connecting to the business dial-up server on Windows XP
[1119] Connecting with Cisco VPN Client for Mac OS X
[1091] Connecting with Cisco VPN Client for Windows
[1210] Coping with spam in iCampus by creating a filter to move ISU email to a designated folder
[1211] Coping with spam in Webmail by creating a filter to move ISU email to a designated folder
[1352] Creating a contact list in Webmail
[1410] Creating a network guest account for "isu-guest" wireless
[1285] Creating a recurring event in your calendar with Entourage 2004/2008
[1258] Creating a recurring event in your calendar with Outlook 2003/2007
[1235] Creating additional profiles for Thunderbird in Windows
[1026] Creating an email signature in iCampus
[1018] Creating an email signature in Outlook 2003
[1010] Creating an email signature in Thunderbird
[1225] Creating an email signature in Windows Mail
[1155] Creating and viewing group schedules in Outlook 2003/2007
[1272] Creating appointments with the Entourage 2004/2008 calendar
[1246] Creating appointments with the Outlook 2003/2007 calendar
[1274] Creating meeting requests with the Entourage 2004/2008 calendar
[1244] Creating meeting requests with the Outlook 2003/2007 calendar
[1249] Creating meeting requests with the OWA calendar
[1148] Creating websites that are ADA compliant
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[1085] Deleting email in Thunderbird
[1226] Deleting email in Windows Mail
[1335] Determining a person's availability in Outlook 2003/2007
[1418] Determining the software version on iPhone or iPod touch
[1005] Determining the version of Mac OS X
[1264] Determining the version of Microsoft Office 2004 for Mac OS X
[1145] Displaying PowerPoint slides on the Web
[1429] Does the University offer anti-virus for smart phones?
[1159] Downloading and sharing copyrighted music, movies, and software
E
[1345] End of support for Eudora Pro
[1256] Entourage 2004/2008 does not show attendee status accurately
[1217] ePO Management Agent error when installing McAfee VirusScan 8.5i
[1359] Error 1920: "Service mcshield (mcshield) failed to start" after installing McAfee VirusScan 8.5i
[1377] Error: "Failed to launch Network Connect" on Mac OS X
[1147] Error: "Forbidden" when viewing personal web page
[1194] Error: "Home directory is full" in Mail on Mac OS X
[1196] Error: "Invalid Credentials" in iCampus email channel
[1434] Error: "The requested application was not found on this server"
[1190] Error: "Web page unavailable while offline" in Internet Explorer 6
[1107] Error: -6001 when installing an application in Windows
[1141] Errors when opening a shared calendar in Outlook 2003/2007
[1268] Exchange FAQ
F
[1319] Facebook privacy settings and safer social networking
[1213] FrameworkManifest.xml error when installing McAfee ePO
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[1327] Get the message—Viruses are not just in email anymore
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[1189] How can I delete all email in my Inbox?
[1028] How can I make my signature appear on email replies and forwards in Outlook 2003?
[1131] How can I opt out of ISU surveys?
[1197] How can I pay my student account bill or my Perkins Loan online?
[1030] How can I prevent Thunderbird 1.5 from automatically adding email addresses to my address book?
[1347] How can I prevent Thunderbird 2.0 from automatically adding email addresses to my address book?
[1029] How can I use a different email signature in Outlook 2003?
[1021] How do I activate my ULID account?
[1240] How do I boot into safe mode with Windows?
[1031] How do I change my ULID password?
[1415] How do I get a network guest account?
[1344] How do I prevent emails from being held by spam quarantine?
[1006] How do I use multiple email signatures in Thunderbird?
[1182] How long do I keep my ULID account after leaving the University?
[1385] How to access Blackboard
[1313] How to access network shares in WebVPN
[1343] How to access spam quarantine
[1013] How to avoid phishing scams and identity theft
[1229] How to change the configuration of your listserv
[1337] How to clear your browser cache in Firefox 2
[1346] How to clear your browser cache in Internet Explorer 6
[1300] How to clear your browser cache in Internet Explorer 7
[1325] How to clear your browser cache in Safari
[1121] How to convert Microsoft Office 2007/2008 files to an older format in Mac OS X
[1387] How to create an alumni email address
[1195] How to create your listserv management account
[1316] How to enable Remote Desktop in Windows
[1267] How to extend your calendar's free/busy availability in Outlook 2003/2007
[1193] How to force quit a program in Mac OS X
[1323] How to launch Outlook with a different account using "Run as..." in Windows Vista
[1286] How to launch Outlook with a different account using "Run as..." in Windows XP
[1326] How to make Outlook open to your calendar by default
[1294] How to manage your listserv
[1209] How to manually remove McAfee ePolicy Orchestrator (ePO)
[1230] How to perform a system restore in Windows XP
[1103] How to pick up and pay for your uPrint print job
[1087] How to protect yourself online
[1406] How to read and post discussions in Blackboard
[1324] How to recognize phishing emails
[1114] How to release and renew an IP address in Mac OS X 10.4 and 10.3
[1365] How to release and renew an IP address in Mac OS X 10.5
[1118] How to release and renew an IP address in Windows XP/Vista
[1069] How to request a ULID account extension
[1076] How to reset an account password in Mac OS X
[1185] How to reset the default view settings in Eudora
[1215] How to scan your computer with Ad-Aware 2007
[1108] How to scan your computer with AIMFix
[1219] How to scan your computer with Spybot Search & Destroy
[1218] How to scan your computer with VundoFix
[1318] How to send from an email alias in Outlook 2007
[1277] How to set up a calendar resource in Outlook 2003/2007
[1405] How to submit an assignment in Blackboard
[1404] How to take a quiz, survey, or self-test in Blackboard
[1111] How to troubleshoot mapping network drives in Windows XP/Vista
[1262] How to update Mac OS X and Apple applications
[1263] How to update Microsoft Office 2004/2008 for Mac OS X
[1322] How to use Network Connect in WebVPN
[1165] How to use offline mode in Apple Mail
[1394] How to use offline mode in Entourage 2004/2008
[1401] How to use offline mode in Outlook 2003
[1398] How to use offline mode in Outlook 2007
[1395] How to use offline mode in Thunderbird
[1315] How to use remote desktop connections in WebVPN
[1342] How to view, delete, and release email held in spam quarantine
[1425] How to work around WebVPN login problems in Firefox
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[1128] I forwarded my email, but my ilstu.edu email never shows up
[1355] Insert key does not work in Microsoft Word 2007
[1205] Install Microsoft Office Compatibility Pack to enable compatibility with Office 2007/2008 file format
[1369] Installing AirPort 4.2 on Mac OS X 10.3
[1290] Installing Telnet on Windows Vista
[1100] Installing the uPrint Pharos software for Mac OS X 10.3/10.4
[1384] Installing the uPrint Pharos software for Mac OS X 10.5
[1098] Installing the uPrint Pharos software for Windows
[1367] Installing Windows Vista Service Pack 1
[1212] InstallShield error -5009 when installing software
[1179] Internet Explorer 7 delivered through Automatic Updates
[1174] Internet Explorer 7 not recommended for users of JAWS 7.0
[1177] Internet Tools software no longer available on CD
[1396] Is it possible to reactivate an old ULID account?
[1097] iSpot Ethernet jacks provide network and Internet access
L
[1161] Legal alternatives to illegal file sharing
M
[1317] Manually remove Cisco VPN Client in Windows
[1009] Map network drives to Home, Website, and STV250 shares on Datastore01 in Mac OS X
[1008] Map network drives to Home, Website, and STV250 shares on Datastore01 in Windows XP/Vista
[1092] Map of wireless access points on campus
[1191] McAfee Virex 7.7 eUpdate fails on Mac OS X 10.4 and 10.5
[1357] McAfee VirusScan 8.6 console error in Mac OS X 10.5.
[1356] McAfee VirusScan 8.6 displays "Trial Version has Expired"
[1371] McAfee VirusScan 8.6 for Mac OS X produces errors in the Console log
[1320] MySpace privacy settings and safer social networking
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[1133] Network Bandwidth Management
[1375] Network drives do not appear on the desktop in Mac OS X 10.5
O
[1266] Opening a shared calendar in Entourage 2004/2008
[1251] Opening a shared calendar in Outlook 2003/2007
[1260] Opening a shared calendar in Outlook Web Access (OWA)
[1156] Opening firewall ports for the Cisco VPN Client
[1259] Opening your calendar in Outlook, Entourage, or OWA
[1261] Opening your Exchange calendar at home or on the road
[1350] Organizing your bookmarks alphabetically in Firefox 2.0
[1291] Outlook 2003/2007 does not track attendee status accurately
[1288] Outlook/Entourage/OWA Feature Comparison
[1386] Overview of alumni email
[1393] Overview of Blackboard
[1149] Overview of computer viruses and how to protect against them
[1336] Overview of Datastore01
[1105] Overview of email listservs
[1001] Overview of Help Desk and Alerts RSS feeds
[1231] Overview of LiveText
[1333] Overview of Mac OS X 10.5 (Leopard)
[1204] Overview of Microsoft Office 2007/2008
[1200] Overview of Microsoft Office 2007/2008 file formats and compatibility
[1296] Overview of preferred names, legal names, and how your name is displayed
[1242] Overview of setting up Exchange calendar and email
[1265] Overview of setting up Exchange calendar only
[1341] Overview of spam quarantine
[1150] Overview of spyware and how to protect against it
[1247] Overview of the Exchange calendar
[1237] Overview of the mainframe
[1134] Overview of uPrint Mobile Printing on campus
[1164] Overview of USB flash drives
[1312] Overview of WebVPN
[1203] Overview of Windows Vista
[1187] Overview of wireless access at Illinois State University
[1188] Overview of your Home share on Datastore01
[1146] Overview of your Website share on Datastore01
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[1432] Peer-to-Peer (P2P) is blocked on campus
[1137] Profiling social websites like MySpace and Facebook
[1252] Proposing a new time for a meeting in Outlook 2003/2007
R
[1364] Recognizing "ILSTU TEAM" phishing scam emails
[1408] Recognizing "ISU Credit Union" phishing scam emails
[1303] Register your Classroom Clicker in iCampus
[1220] Registry fix for Windows Vista to map network drives
[1397] Removing MS-PEAP cached credentials in Windows Vista
[1298] Removing MS-PEAP cached credentials in Windows XP
[1171] Requesting access to the business dial-up server
[1139] Requesting an email listserv
[1112] Requesting more space on Datastore01
[1160] Requesting web space for a Registered Student Organization (RSO)
[1168] Resetting the Keychain in Mac OS X 10.3
[1078] Resetting the Keychain in Mac OS X 10.4 and Mac OS X 10.5
[1022] Resetting your password with ULID Password Self-Reset
[1427] ResNet Start-Up
[1426] ResNet Terms of Use
[1248] Responding to meeting requests in Outlook, Entourage, or OWA
[1216] Ruckus offers free, legal music downloads to college students
S
[1192] Save your class list in iCampus as an Excel spreadsheet
[1089] Scanning your computer with McAfee VirusScan 8.5i
[1273] Searching for ISU people with the address book in Entourage 2004/Entourage 2008
[1170] Sending attachments in Eudora
[1088] Sending attachments in Thunderbird
[1311] Sending attachments in Webmail
[1227] Sending attachments in Windows Mail
[1153] Sending email in Eudora
[1024] Sending email in iCampus
[1017] Sending email in Outlook 2003
[1003] Sending email in Thunderbird
[1310] Sending email in Webmail
[1223] Sending email in Windows Mail
[1424] Setting a Passcode Lock on iPhone or iPod touch
[1282] Setting a standard workday for your calendar in Entourage 2004/2008
[1245] Setting a standard workday for your calendar in Outlook 2003/2007
[1283] Setting a standard workday for your calendar in Outlook Web Access (OWA)
[1101] Setting the default printer in Mac OS X
[1061] Setting up a security question for ULID Password Self-Reset
[1130] Setting up automated vacation email responses
[1255] Setting up Exchange calendar only server-side rule
[1129] Setting up or removing a ULID email nickname
[1113] Setting up or removing an email forward for your ULID email account
[1275] Sharing your calendar in Entourage 2004/2008
[1250] Sharing your calendar in Outlook 2003/2007
[1407] Submitting grades in iCampus
[1106] Subscribing and unsubscribing to a listserv
[1354] Switching from Eudora Pro to Thunderbird 2.0
[1269] Switching to Outlook/Entourage for IMAP or Exchange email
[1279] Sync Exchange calendar and email with a Windows Mobile Device on Windows Vista
T
[1126] Technology Quick Start Guide
[1280] Tracking attendee meeting responses in Outlook and Entourage
[1363] Troubleshooting "isunet" connection problems on Mac OS X 10.5
[1157] Troubleshooting iCampus problems
U
[1351] Unable to take quizzes in Blackboard
[1309] Understanding the "Exchange calendar and email" option
[1295] Understanding the "Exchange calendar only" option
[1206] Understanding the importance of your ISU email account
[1340] Uninstalling McAfee Virex 7.2 or 7.7 on Mac OS X
[1123] Uninstalling McAfee VirusScan 8.6 on Mac OS X
[1378] Uninstalling Network Connect on Mac OS X
[1380] Uninstalling P2P applications
[1082] Uninstalling the Cisco VPN Client on Mac OS X
[1360] Uninstalling uPrint on Mac OS X
[1090] Updating McAfee VirusScan 8.5i virus definitions (DAT)
[1117] Updating Spybot Search & Destroy fails due to "bad checksum" or "HTTP Error 403"
[1178] Using a list of email addresses to add a group contact to Address Book in Mac OS X
[1175] Using junk mail controls in Thunderbird 2.0 to filter spam email
[1222] Using junk mail controls in Windows Mail to filter spam email
[1400] Using Microsoft Outlook 2007 to read RSS feeds
[1399] Using Thunderbird to read RSS feeds
[1102] Using uPrint Mobile Printing on Mac OS X 10.3 (or higher)
[1099] Using uPrint Mobile Printing on Windows
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[1062] WebCT displays courses you never signed up for
[1124] What are the prerequisites for activating a ULID account?
[1329] What do you think about music and movie downloads?
[1162] What is copyright?
[1236] What is my 4-digit PIN?
[1127] What is my Datastore01 quota and how do I check it?
[1238] What is my University ID (UID) Number?
[1287] What is the difference between a student worker Exchange account and a regular user?
[1172] What is the difference between POP and IMAP?
[1276] What is the difference between WebVPN and Cisco VPN Client?
[1086] What to do if you're a victim of identity theft
[1116] When installing a program you get the error "Please Insert Disk 1 That Contains the File layout.bin"
[1314] Where's the spam?
[1169] Will I get charged for Resnet more than once if I switch rooms?
[1167] Windows Automatic Updates settings are grayed out after registering for ResNet
[1416] Wireless changes for Fall 2008

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