University Computer Help Desk

About Us

About Us

Office Hours

Monday-Thursday - 8AM-5PM

Friday - 8AM-4:30PM

Saturday/Sunday - Closed

Phone Support Hours

Monday-Thursday - 8AM-9PM

Friday - 8AM-4:30PM

Saturday - Closed

Sunday - 1PM-5PM

(>) The Help Desk is closed on all University holidays.

The University Computer Help Desk is dedicated to assisting students, faculty, and staff at Illinois State University. We focus on supporting personally-owned devices, like computers and phones. Our relationship with departmental support units enables us to help faculty and staff with university-owned computers and devices too.

The Help Desk supports:

  • Windows and Mac
  • Email, iCampus, and Exchange
  • Passwords and other ULID services
  • Datastore and other network drives
  • Wireless and VPN
  • McAfee VirusScan
  • Microsoft Office
  • uPrint Pharos mobile printing
  • Blackboard
  • Service Desk Express (Magic)

Call, email, or stop by our office. We also partner with ResNet and TechZone to provide hands-on support at the TechZone Service Center.

Contact Information

Location:
115 Julian Hall [map]

Address:
Campus Box 3430
Normal, IL 61790-3430

Phone:
(309) 438-HELP (4357)

Facsimile:
(309) 438-5716

Email:
helpdesk@ilstu.edu