University Computer Help Desk

Archived News

Archived News

Error in Entourage 2008 meeting invites

The Office 12.1.3 update appears to be causing an error for Entourage 2008 users who send meeting invites. While we wait for Microsoft to release a fix, consider these suggested work arounds.

Firefox and WebVPN

WebVPN has been updated and now works correctly with Firefox. Previously, Firefox users needed to use a work-around to access WebVPN. This problem has been resolved.

October is CyberSecurity Month

Win an iPod Nano or an Xbox 360 by participating in CyberSecurity Month! Come back each week to maximize your chances to win. Read over the Help Desk articles and take the weekly quiz. Security is everyone's resposibility.

Mandatory Ethics Training

State of Illinois Ethics training is mandatory for all full-time emplyees and graduate assistants at Illinois State University. Student workers are also required to complete a hard copy version of ethics training if they have not already done so.

Blackboard Problems?

Most Blackboard problems can be resolved by installing the latest version of Java, clearing your browser cache, and making sure you accept all Java security certificates.

ResNet Start-Up

Residential Computer Consultants (RCCs) are available to help students prepare for ResNet registration. Sign up for an appointment at one of the ResNet start-up locations.

P2P is blocked on campus

Peer-to-peer (P2P) is blocked in residence halls, over wireless, and on iSpot Ethernet ports. Exceptions are available if you have a legitimate need. Read about the P2P block.

Work Around Firefox WebVPN Login Problems

After logging in to WebVPN with Firefox, you may get a blank, white page. Read these instructions to work around the problem.

.DOCX is the New Standard on Campus

The Office 2007/2008 file formats (docx, xlsx, and pptx) are the new standards on campus. If you use an older version of Microsoft Office, we recommend installing either the Compatibility Pack for Windows or the XML Converter for Mac.

Set Up a Preferred Name

Decide how your name should appear in online and printed university directories. Display your middle name, middle initial, a different first name, or another preference.

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