Article ID: 1341
Last Review: Apr 29, 2008
Type: Article
Overview of spam quarantine
The spam quarantine service prevents suspected spam emails from being delivered to you.
How does spam quarantine work?
The University scans all incoming email to identify spam, or junk mail.
Known spam is automatically blocked through the University's implementation of anti-spam blacklists. Suspected spam is blocked from your Inbox and is held in spam quarantine instead.
- Suspected spam emails are moved to spam quarantine.
- Access your spam quarantine mailbox to review suspected emails sent to you.
- Delete spam emails from your spam quarantine mailbox.
- Release legitimate emails so they are delivered to your Inbox.
Does spam quarantine block all spam sent to me?
Anti-spam blacklists are the first defense against spam; they block junk mail sent by known spammers. The majority of spam received for your account is known spam and is blocked by ISU's blacklists. It will not be sent on to your spam quarantine or your Inbox. The spam quarantine service is the second layer of anti-spam defense. It traps suspected spam emails and holds them in spam quarantine. Emails not suspected of being spam are delivered to your Inbox.
How do I access my spam quarantine?
Access your spam quarantine mailbox through the ULID Maintenance website. Click on Spam Quarantine and log in to view suspected spam sent to you.
What should I do about emails in spam quarantine?
You should periodically review the emails held in spam quarantine. If you find legitimate emails that you want to keep, release them to your Inbox. If you take no action, emails held in spam quarantine are automatically deleted after 14 days.
How do I prevent emails from being held in spam quarantine?
When you find a legitimate email, release it to your Inbox and choose to "always allow" emails from that sender. You can also add email addresses and domains to an Allow list so they are never held in spam quarantine.
Why do I still get spam in my Inbox?
The University's anti-spam blacklists and the spam quarantine service block most spam. However, you may occasionally see some spam emails in your Inbox. To deal with spam that arrives in your Inbox, we recommend using an email client with junk mail controls like Thunderbird. Or you can try to cope with spam in Webmail or iCampus by creating filters.
- 1175: Using junk mail controls in Thunderbird 2.0 to filter spam email
- 1211: Coping with spam in Webmail by creating a filter to move ISU email to a designated folder
- 1210: Coping with spam in iCampus by creating a filter to move ISU email to a designated folder
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