University Computer Help Desk

Calendar events are missing in Entourage

Appointments and meetings are not being properly displayed in Entourage.

Problem

Your calendar in Entourage is out-of-sync with your Exchange calendar.

Some appointments and meetings are not showing up in Entourage. Events created through Outlook or Outlook Web Access (OWA) at http://owa.ilstu.edu do not show up on the calendar in Entourage. If you look at your Exchange calendar in Outlook or in OWA, the events display properly.

Solution

To resolve this problem, clear your Entourage cache by doing the following:

  1. Open Entourage.
  2. Click Calendar in the upper left corner of the window.
  3. Locate your Exchange calendar in the area on the left side of the window. Your Exchange calendar may be named Calendar [Your Name] — not Calendar [On My Computer].
  4. Do one of the following:
    • Right-click your Exchange calendar and select Folder Properties.
    • Hold down the Control key on your keyboard and click your Exchange calendar. Then select Folder Properties.
  5. In the area labeled Empty Cache, click the Empty button.
  6. Click OK.
  7. Entourage will clear all events on your calendar. It will then update your calendar by retrieving events from the Exchange server.

Your calendar in Entourage is now in-sync with your Exchange calendar.

Article Information

  • Article ID: 1453
  • Last Review: Oct 10, 2008
  • Type: Instructions

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